Medical Disclaimer

1. Not for Emergencies

WellNaija is not an emergency medical service. It is not intended for use in medical emergencies. If you are experiencing a medical emergency, contact your local emergency service or go to the nearest emergency department immediately. Do not delay emergency treatment while using the platform.

2. Not a Substitute for In-Person Care

Information on the platform is not a substitute for appropriate in-person medical care. Digital consultations have limitations and may not be sufficient or safe for every condition. For conditions that require physical examination, laboratory testing, imaging, or urgent attention, in-person care may be necessary.

3. No Provider-Patient Relationship with WellNaija

WellNaija is a technology platform, not a healthcare provider. A professional relationship is formed only between you and the healthcare professional you consult. WellNaija does not employ, supervise, or control the clinical decisions of the professionals using the platform.

4. Telemedicine Has Limitations

Telemedicine involves the delivery of healthcare services using digital communication. It can be a convenient and effective way to access care for many conditions, but it has limitations. A digital consultation may not always be sufficient for every condition, and healthcare professionals will use their professional judgment to determine what is appropriate.

5. Professional Clinical Decisions

Healthcare professionals on the platform make clinical decisions within their professional responsibilities and the limits of their licensing. They may recommend in-person examination, laboratory testing, imaging, specialist referral, or a follow-up consultation where they consider it appropriate.

6. No Guaranteed Outcomes

A consultation on the platform does not guarantee a diagnosis, treatment outcome, or prescription. Healthcare professionals will exercise professional judgment, and certain conditions may not be suitable for diagnosis or treatment through digital consultation alone.

7. Your Responsibility to Provide Accurate Information

You should provide accurate and complete information about your health, history, symptoms, and current circumstances. Inaccurate or incomplete information can affect the quality and safety of the care you receive.

8. Follow Appropriate Medical Advice

You should follow appropriate medical advice given to you by the professional you consult, and raise any questions you have. If a professional advises in-person assessment, testing, imaging, or referral, you should act on that advice.

9. Doctor Availability

The availability of a doctor on the platform does not mean that every condition can be safely handled online. Professionals will decline or refer cases that are not appropriate for digital consultation.

10. General Health Information

General health-related information published on the platform, such as educational content, is provided for general informational purposes only and does not constitute professional medical advice, diagnosis, or treatment. Always discuss your personal health questions with a qualified professional.

11. Course of Care

The ultimate course of care, including any diagnosis, treatment, prescription, or follow-up, is a matter of professional judgment by the healthcare professional you consult, in line with their professional responsibilities and applicable law. WellNaija does not direct or determine any particular course of care.

12. Verification

WellNaija reviews documents submitted by professionals during verification, but patients are encouraged to verify the credentials of their chosen professional through official regulatory bodies where appropriate.

If you have questions about this disclaimer, contact our support team via the support channels in the app or by email to support@wellnaija.ng. See also our Terms of Use and Privacy Policy.